Accessibility
If you have accessibility needs, we provide a number of different services that can help.
For help with using your Rogers devices, accessibility features, changing your settings and troubleshooting simple issues, try our accessible Device Guides.
Products, services and solutions
Accessibility Services Group
The Rogers Accessibility Services Group is dedicated to addressing our customers’ individual accessibility needs. Contact us by any of these methods:
*If you are a Rogers Together With Shaw customer, visit our website for support with our services.
Aid Hotline
Or call from your Rogers device *AID (243)
- Mon-Sun: 9 a.m. - 7 p.m.
- Closed on (New Years day/ Good Friday / Victoria day / Canada day / Labour day/ Thanksgiving Day/ Christmas day)
Commitment to accessibility
We’re committed to doing better for people with accessibility needs. You can learn more about our commitment to accessibility by reading the:
These documents are available in PDF and HTML from our website, or you can request an Alternate Format. For more information, please visit the “Alternate format requests” section of this page.
Accessibility feedback and process
We welcome your feedback and would love to hear from you! You can provide feedback by online form, email, phone or mail. You can give feedback anonymously if you don’t want to be contacted.
Let us know what you think about:
- Any accessibility barriers you’ve found with Rogers or our brands,
- Our Accessibility Plan, or
- Our Progress Reports.
You can download a description of the feedback process in 12-point font.
Share your feedback
The Manager for Accessibility is responsible for addressing accessibility feedback. We will acknowledge accessibility feedback received, other than feedback provided anonymously. If contact information is shared, we may follow up with you. Personal information you provide will remain confidential and will be managed following privacy laws. This information will only be shared per these laws or with your consent.
Manager for Accessibility
Rogers Communications, Accessibility Feedback
333 Bloor St. E, Toronto, ON M4W 1G9
Alternate format requests
If you need a copy of the Description of the Feedback Process, Accessibility Plan, or our Progress Reports in an alternate format such as print, large print, braille, audio, or other agreed upon formats, please contact us by phone, email or mail using the feedback methods mentioned on this page.
In your correspondence, please mention the:
- name of the document(s) you wish to receive (Example: 2023 Progress Report),
- format you wish to receive (Example: Large Print),
- Your preferred language (English or French).
Please provide your name, mailing address, and phone number or email address so we can successfully complete your request.